Title: Parts Counterperson
Location: Charleston, WV
Job Desc/Summary: Responsible for the efficient handling and control of the parts function through proper inventory, recordkeeping, delivery and reporting by performing the following duties: - Develop and maintain a thorough understanding of AEC's product line and the equipment's parts requirement - Ascertain the make/year/type of needed part; inspect worn, damaged or defective part to determine replacement required; Advise customer of part needed according to description of malfunction - Locate hard to find parts in a prompt and creative fashion - Receive and fill telephone orders for parts - Discuss use and feature of various parts with customers - Assist customers in solving parts problems; complete parts order forms; Fill customer orders from stock; Recommend and sell related items as a service and as requested by customer - Understand what components must be sold together to completely satisfy customer needs and maximize AEC's revenues; Promote sale of other parts to customer - Receive payment or obtain credit authorization for client - Ensure parts are efficiently delivered to customers as necessary - Advise customer on substitution or modification of part when replacement is not available - Examine returned part to determine if defective and exchange part or refund money - Mark and store part in stockroom according to prearranged system - Handle customer complaints in a professional and friendly manner - Maintain parts records, literature, lists, bin tickets and price sheets for inventory
Required Qualifications: High school diploma or GED - Minimum one year experience in parts distribution and clerical work. - Customer service experience is a plus. - Must be capable of and willing to promote sale of parts to customers. - Ability to solve problems, yet use appropriate discretion in referring situations to other employees employees - Basic math skills, mechanical aptitude and computer database knowledge required.