Product Support Admin

Support the functioning of the Service Department by performing the following duties:  Open work orders as requested by the department managers; review/prepare and flag customer and internal and equipment work orders for closing

Create service quotes, agreements and process customer purchase orders

Enter all time and expenses for service technicians and track vacation time/schedule

Submit warranty claims and returns of warranty parts.
Schedule all PM services in the field, FC's and schedule 90 day warranty follow-up inspections

Answer service department phones; process/direct calls as needed and distribute department mail (service and parts); maintain forms and supplies

Research machine information via Komatsu's site, sales literature and/or service manuals for customers

Process KOWA Oil samples and retrieve results

Maintain records for crane inspections (truck and shop cranes), daily vehicle inspection reports and coordinate DOT physicals for service technicians.

Branch liaison for Parts' Books & O/M manuals rental fleet and new customer machines

Coordinate new service technician orientation and training; process and track technicians' boot orders and tool reimbursements.

Assist with administrative functions for General Product Support Manager as required and reception desk coverage as needed

Minimum 2-5 years administrative experience or associate's degree and 1 year experience.