Parts Counterperson

Albany, NY
Full Time
Mid Level

Responsible for the efficient handling and control of the parts function through proper inventory, recordkeeping, delivery and reporting by performing the following duties:


  • Develop and maintain a thorough understanding of AEC's product line and the equipment's parts requirement.
  • Ascertain the make/year/type of needed part; inspect worn, damaged or defective part to determine replacement required.  
  • Advise customers of part needed according to description of malfunction. 
  • Locate hard to find parts in a prompt and creative fashion and receive and fill telephone orders for parts.  
  • Discuss use and feature of various parts with customers, assist customers in solving parts problems and complete parts order forms and fill from stock.  
  • Recommend and sell related items as a service and as requested by customer.  
  • Understand what components must be sold together to completely satisfy customer needs and maximize AEC's revenues.  
  • Receive payment or obtain credit authorization for client.  
  • Ensure parts are efficiently delivered to customers as necessary.  
  • Advise customer on substitution or modification of part when replacement is not available and examine returned part to determine if defective and exchange part or refund money.  
  • Mark and store part in stockroom according to prearranged system.
  •  Handle customer issues in a professional and friendly manner.
  • Maintain parts records, literature, lists, bin tickets and price sheets for inventory.


  • High school diploma or GED; minimum one year experience in parts distribution and clerical work.  Customer service experience is a plus
  • Must be capable of and willing to promote sale of parts to customers. 
  • Ability to solve problems, yet use appropriate discretion in referring situations to other employees.  Basic math skills, mechanical aptitude and computer database knowledge required.

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